Frequently Asked Questions

Click a question below to review the answer.

Our team members are available via appointment Monday – Friday 7:00AM – 5:30PM. Please contact us at (928)445-2295 to make your appointment. When you arrive, please drive your vehicle into the pull-thru estimating bay, pulling forward as far as you are able. Most estimates take about 20 minutes to complete. You are welcome to relax in our customer lounge and enjoy complimentary water, coffee and tea!

No, it is your choice how many estimates you would like to receive and how many repair shops you would like to discuss your repair with. There are no requirements.

Yes! It is your right and your responsibility to choose who repairs your vehicle. Your insurance company may recommend a repair shop however, they may not require you to use that particular repair shop per Arizona A.C.C R20-6-80(H)(7).

ur shop is I-Car Gold Class Certified which is the highest role-relevant training achievement recognized by the collision repair industry. Our technicians are trained in the proper repair techniques and procedures that contribute to the complete and safe repair of your vehicle.

We are a Certified Repair Facility for FCA (Fiat, Chrysler, Dodge and Jeep), Hyundai, Nissan, Infinti, Kia and Honda. These certifications guarantee that collision repairs will be performed according to the manufacturer’s repair protocol by a properly trained and qualified technician, using the correct tools and equipment for the job.

The automotive collision repair certification is rigorous; less than 6% of all body shops in the U.S. are able to meet the stringent requirements imposed by the manufactures to ensure quality and safety in their repairs.

We work with many insurance companies however we may choose to not work with some. This choice is due to insurance companies refusing to pay our labor rates and/or for OEM (original equipment manufacturer, such as “Dodge”, “Nissan” or “Honda”) parts and procedures deemed necessary for a safe and proper repair.

There is a good chance that you may have some financial responsibility. Your insurance company only covers your repairs to the extent of the policy you purchased. Many policies may have limitations on labor rates and the use of OEM (original equipment manufacturer, i.e.. “Dodge”, “Nissan” or “Honda”) parts and procedures. If your insurance company refuses to cover your repair in full, you will be responsible for the difference. You will be expected to pay your balance at the time of delivery/pick up of your vehicle.

You will be required to pay your deductible to us upon delivery/pick up of your vehicle.

No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repair shops should not be asked to hide or bury the deductible as that practice would constitute fraud by the shop and the consumer.

Claim numbers are issued by your insurance company at the time you report your accident. Bring your claim number with you when you come in for your estimate.

Subrogation is the process by which your insurance company pays for your vehicle repairs and is obligated to collect from another insurer or party. Your coverage may require you to pay your deductible which may be reimbursed by your insurance company once the other insurer or party pays.

A vehicle will be deemed a total loss when the cost of repairs plus the value of the vehicle in damaged condition (salvage value) is greater than the actual cash value (ACV) of the vehicle prior to the accident.

The insurance company will assign an appraiser to inspect the vehicle to determine its condition prior to the accident. They may use a vehicle evaluation service to determine pre-accident value. The owner should also determine the value independently.

Sometimes. If you feel the ACV offered by the insurance company is too low, then you are obligated to prove this either through documented receipts of vehicle enhancements or written statements by qualified experts to determine the proper value.

You have the right to retain ownership of the vehicle, but the amount of the settlement may be reduced by salvage value.

Yes, if your policy has rental coverage. You will also want to check with your agent or insurance company to see how much rental coverage you have. Some policies offer full coverage while some only pay a percentage.

You may need to work directly with your insurance company however, we will also be happy to help should you need!

We do our very best to keep you updated throughout the repair process and will confirm a delivery/pick up time with you once the vehicle repair is complete. Please feel free call us during the repair process if you have questions or concerns.

Yes. We guarantee all of our repairs with a written Limited Lifetime Warranty.

You can wash the vehicle immediately. Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth, sponge, or mitt.

• Always use clean fresh water.
• Wash your vehicle in the shade.
• Do not use a commercial brush car wash. Stiff brushes or sponges could mar the finish and damage the surface.

Do not wax or polish the vehicle in first 90 days. This will allow the finish to cure completely. After the first 90 days keep a coat of wax or polish on the vehicle, this will help keep your finish looking new.

• Do not dry wipe your vehicle. Dry wiping can scratch the finish.
• Avoid parking under trees and utility lines which are likely to attract birds.
     - Bird droppings have a high acid content and will damage a freshly painted surface.
     - Tree sap can mar or spot a freshly painted surface.
• Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.

We are not open on weekends. We open at 7:00AM and close at 6:00PM Monday –Friday to help accommodate your needs.